Anything Anywhere Call Center Service
Transforming Customer Interactions into Actionable Insights XAccS introduces a powerful Speech Analytics tool designed to extract valuable insights from every customer call.
Post Call Analysis
Advanced analysis of audio data from customer calls to identify sentiment, intent, keywords, and compliance.
- Performance & Insights – Vendor and agent performance metrics with a personalized dashboard, uncovering the story behind calls.
- Customer & Brand Impact – Customer experience evaluation and brand impact analysis.
- Compliance & Rules – Setup and enforcement of customer compliance rules.
Interaction Analytics
A comprehensive analysis of customer interactions across multiple channels, such as calls, emails, chats, and social media.
- Performance & Insights – Vendor and agent performance metrics with a personalized dashboard, uncovering the story behind calls.
- Customer & Brand Impact – Customer experience evaluation and brand impact analysis.
- Compliance & Rules – Setup and enforcement of customer compliance rules.
Automated Quality Management
Automates the quality assurance process by evaluating customer interactions for compliance, tone, and performance metrics.
- Performance & Insights – Vendor and agent performance metrics with a personalized dashboard, uncovering the story behind calls.
- Customer & Brand Impact – Customer experience evaluation and brand impact analysis.
- Compliance & Rules – Setup and enforcement of customer compliance rules.
Real-time Agent Assist
Provides agents with live guidance during interactions, such as prompts, suggested responses, and information retrieval.
- Performance & Insights – Vendor and agent performance metrics with a personalized dashboard, uncovering the story behind calls.
- Customer & Brand Impact – Customer experience evaluation and brand impact analysis.
- Compliance & Rules – Setup and enforcement of customer compliance rules.
Works About
Trusted by Customers,
Delighting Businesses Everywhere
At XAaaS, we take pride in being trusted by millions of users worldwide, delivering exceptional solutions that exceed expectations and drive success. Our commitment to excellence and customer satisfaction ensures that every interaction with XAaaS is a testament to our dedication to your success.
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100% Client Satisfaction
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Customer-Centric Approach
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Continuous Innovation
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Global Reach
100
Happy Customers
How does XAccS measure performance metrics, and what key indicators does it track?
XAccS measures performance metrics using real-time and historical data to evaluate the efficiency of call center operations. It tracks key indicators such as: Call Handling Time (Average Handling Time - AHT) Agent Performance Metrics (Response time, resolution rate) Customer Sentiment Analysis (Positive, Neutral, Negative feedback) Compliance & Quality Scores (Non-compliant vs. compliant calls) Churn Prediction & Retention Rates These insights help businesses optimize operations, reduce call drop rates, and improve customer experience (CX).
How can XAccS help improve customer experience (CX)?
XAccS enhances customer experience (CX) by: Sentiment Analysis: Detecting emotions in customer interactions to assess satisfaction. Real-time Monitoring: Identifying fake calls, non-compliant interactions, and areas of improvement. Churn Prediction: Predicting which customers are likely to leave and taking proactive action. Agent Quality Metrics: Ensuring agents follow compliance guidelines and provide high-quality service. Brand Impact Analysis: Understanding how customer interactions impact the brand reputation. With these features, XAccS helps businesses enhance customer loyalty and service quality.
How does XAccS detect and manage fake calls?
XAccS uses AI-powered analytics and trend analysis to detect fake calls by: Pattern Recognition: Identifying repeated suspicious call behaviors. Caller Behavior Analysis: Spotting unusual call durations, frequencies, or inconsistencies. Compliance Checks: Flagging calls that deviate from compliance rules. Brand & Fraud Impact Analysis: Assessing the impact of fake calls on business reputation and costs. By detecting fake calls early, XAccS helps businesses reduce fraud, improve data accuracy, and protect brand credibility.